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WG C5-9 Retail Market Design - Customer Switching, Metering and Load Profiles

Three market processes that have an important impact on retail customers are: (1) Customer Switching (CuS); (2) Metering; and (3) Load profile use. Risks associated with these processes are critical, particularly if they are not successfully handled. The need for models of each of these processes has been highlighted by current discussions concerning the liberalised European market.

Scope of the WG: Identify current experience with Customer Switching (CuS); Metering; and Load profiling; and identify any processes and procedures that may negatively affect retail customers.